Terms And Conditions

Service Description and Scope:

360PHONEFIX  offers diagnostic, repair, and maintenance services for various mobile phone brands and models and smart Gadgets.

Services include but are not limited to screen repair, battery replacement, charging port, software troubleshooting, water damage repair and all types of electronics motherboards.

Service Fees and Payment:

Service fees are determined based on the nature and complexity of the repair required.

Payment is due upon completion of the repair unless otherwise agreed upon.

We accept cash, credit/debit cards, and other electronic payment methods.

Turnaround Time:

We strive to complete repairs in a timely manner, however, turnaround times may vary depending on factors such as parts availability and the extent of the damage.

Customers will be provided with an estimated timeframe for completion upon assessment of the device.

Warranty:

We offer a limited warranty on repairs, covering defects in workmanship and parts for a specified period.

The warranty does not cover damage resulting from misuse, accidents, or unauthorized modifications to the device.

Customers must present a valid proof of purchase to be eligible for warranty service.

Liability and Disclaimers:

Our repair centre is not liable for any data loss, damage to software, or loss of functionality that may occur during the repair process.

Customers are advised to backup their data before submitting their device for repair, as we cannot guarantee the safety of data stored on the device.

Customer Responsibilities:

Customers are responsible for providing accurate information about the issues with their device.

Customers must remove any SIM cards, memory cards, or accessories before submitting their device for repair.

Our repair centre is not liable for any loss or damage to accessories left with the device.

Return, Cancellation and Refunds:

We Accept Returns in 28 days time period since purchase receipt issued on new items as long item returned original condition.

Customers may cancel a repair request before work has commenced, subject to a cancellation fee if applicable.

Refunds are issued at the discretion of the management and may be subject to a restocking fee for any parts ordered specifically for the repair.

Privacy Policy:

We respect the privacy of our customers and handle their personal information in accordance with applicable privacy laws.

Customer information collected during the repair process is used solely for the purpose of providing repair services and will not be shared with any third parties.

Governing Law:

These terms and conditions are governed by the laws of [Jurisdiction], and any disputes arising from or related to these terms shall be resolved in the courts of [Jurisdiction].

Updates to Terms and Conditions:

We reserve the right to update or modify these terms and conditions at any time without prior notice. Customers will be notified of any changes via our website or other communication channels.

Delivery Policy

1. Shipping Methods: We offer various shipping methods for your convenience, including standard shipping, express shipping, and local pickup options. 

2. Processing Time: Orders are typically processed within 1-2 business days. However, certain repairs may require additional time, and we’ll communicate any delays promptly. 

3. Shipping Duration: Delivery times may vary depending on your location and the selected shipping method. Estimated delivery times will be provided at the time of checkout. 

4. Tracking Information: Once your order is shipped, you’ll receive a confirmation email with tracking information to monitor the status of your delivery. 

5. Shipping Charges: Shipping charges are calculated based on the chosen shipping method and destination. Any applicable fees will be displayed during the checkout process.  

 Return Policy: 

1. Eligibility: To be eligible for a return, your device must be within the warranty period and meet the criteria outlined in our warranty policy. Additionally, the device must be in its original condition and packaging. 

2. Return Process: If you need to return your repaired device, please contact our customer service team to initiate the return process. You may be required to provide proof of purchase and a detailed description of the issue. 

3. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or error on our part. 

4. Refund or Replacement: Upon receiving the returned device, we’ll inspect it to ensure it meets the return criteria. Depending on the circumstances, you may be eligible for a refund, replacement, or repair under warranty. 

5. Refund Timeframe: Refunds will be processed within 5-7 business days of receiving the returned item. Please note that it may take additional time for the refund to reflect in your account depending on your payment method and financial institution. 

6. Non-Returnable Items: Certain items, such as personalized repairs or services rendered, may not be eligible for return unless they are faulty or defective. 

7. Contact Us: If you have any questions or concerns about our delivery and return policy, please don’t hesitate to contact our customer service team for assistance.